Privacy Policy

Privacy Statement

Ore Investments Pty Ltd trading as Goldrush Tours is aware of the importance of protecting the privacy and confidentiality of personal information and is subject to the National Privacy Principles under the Privacy Act 1988 (Cth) (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)).

This Privacy Statement will also apply to any information about you that is provided to us by a third party such as a travel agent.

What Personal Information do we collect?

The types of personal information we collect and store will depend on what products and or services you request from us. However, it may include your intended travel dates, place of departure, destination, name, address, telephone numbers, e-mail address, credit card details, health issues and special needs relevant to your travel arrangements.

How do we collect Personal Information?

We may collect personal information about you when you deal with us via telephone, letter, fax , email, visit our web sites or when you have contact with us in person.  As well as collecting information directly from you we may collect information about you from a third party such as people making travel or freight bookings on your behalf.

If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy laws, we will destroy the information, if it is lawful and reasonable to do so.

How we use this Personal Information?

We generally collect your personal information for the following purposes:

  • Processing your booking; being aware of any special travel requirements (health or otherwise); providing you with confirmation of your booking and advising you of any changes to your itinerary.
  • Confirming your identity when you check in; addressing any feedback, complaints or queries you may have
  • For any marketing, promotions, publicity, direct marketing or market research that we might undertake.

We use secure servers and industry standard 128-bit SSL (Secure Sockets Layer) data encryption when receiving or transferring your credit card/electronic funds transfer information.  Our security certificate was issued by Thawte.

In respect of our paper-based files, we maintain various security systems on our premises.  When we no longer require your personal information (including when we are no longer required by law to keep records) we ensure that it is destroyed or de-identified.

Disclosure of any Personal Information to a Third Party

Information about individuals may be disclosed as permitted by law.  If required information may be shared with regulatory bodies and law enforcement officials if necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or investigate a suspected unlawful activity.

We engage third party contractors to perform services for us which involve the contractor handling personal information we hold. For example, we currently engage third party contractors to provide electronic funds transfer services, credit card account processing and related services. In this situation we prohibit the third party contractor from using personal information except for the specific purpose for which we supply it.

We do not currently disclose personal information overseas.

Access & Correction of your Information.

We endeavour to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. We will take reasonable steps to correct any inaccurate, incomplete or out-of-date information, or if necessary, discuss alternative action with you.

On request, we can provide you with access to the information we hold about you. Should we fail to do so we will provide you with our reasons and of any exception relied upon under the National Privacy Principles. In doing so we may charge you, the reasonable costs of supplying you with access to this information

Changes to this Privacy Statement

It is our practice to regularly review and revise all policies; we therefore reserve the right to change our Privacy Policy at any time.  Any changes will be posted on our website.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint or query about how your personal information is collected or used please contact us at the address below and we will respond as soon as possible.

QA Officer
Goldrush Tours
PO Box 640